OMBUDSMAN - Wirral Council "at fault"

The text of a letter from the Local Government Ombudsman to Wirral Council has been made available to this site. Edited to protect the privacy of those concerned, it proposes that the Council send "a suitably senior officer" to apologise in person for the distress caused.

It states that the Ombudsman thinks the Council is at fault on two counts, thus causing "an injustice". Compensation for this has not yet been set, although it is understood that no compensation was sought by the complainant.

Furthermore, the Ombudsman thinks that the complainant "has been put to avoidable time and trouble in pursuing the complaint" The Ombudsman's original suggestion of £200 compensation was increased to £250 due to the Council's tardiness in dealing with the matter. Again it is emphasizes that the complainant did not seek any compensation for this element.

Wirral Council has twenty working days in which to accept the Ombudsman's proposals.



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